Our Commitment to Privacy
Please read this policy carefully. Your use of this Web site constitutes your consent to the information collection, use, and disclosure practices described below.
Active Collection of Personal Information
In general, when you visit our site you remain anonymous, but on some pages, you need to provide Personal Information to register, order products or services, contact R&R Products, and conduct other transactions via the Web site. The types of Personal Information actively collected at the Web site may include any or all of the following, depending on your activities on the Web site:
Name, company, occupation, R&R Products customer number (if applicable), address, e-mail address, phone number, fax number, and credit/debit card/procurement card information, username or password.
Passive Information Collection
The Web site may "passively" collect certain kinds of information during your visit, including but not limited to:
R&R Products also reserves the right to introduce new passive tracking technologies and techniques related to the use of the Web site. In general, we do not link your identity with information that we collect passively. However, in any situation where you log in with your username and password, any or all of the information that is passively collected about your activities on the Web site may be linked with your identity, and therefore may become Personal Information about you.
The Purposes for Which We Use and Disclose Personal Information
We use and disclose Personal Information obtained when you place an order or access this Web site to process and complete that order, and to provide a more personalized shopping experience.
We maintain certain Personal Data related to financial payments, such as credit/debit card/procurement card information, only until payment for your order is processed, unless you authorize the information to be stored for future visits. If you later decide that you do not want us to store such information, you may contact us at firstname.lastname@example.org and ask us to delete such information.
We also use Personal Information to communicate with you, for example, to answer the e-mail and correspondence we receive, to confirm your order, to send more information about becoming a dealer, to send renewal notices, and to notify you of important changes in the functionality of the Web site or other notices related to the handling of your Personal Information.
We may use Personal Information to make recommendations for additional products or special offers, and to provide you with updates on new products that we believe may be of interest to you, in situations where you expressly request such communications. If you have previously asked to receive this information, but do not want to receive this information in the future, please contact us at email@example.com.
Customization and Aggregate data
We use non-identifying and aggregate information to better design our Web site and gather information for product management and development at R&R Products. For example, we may tell our sales and marketing staff that X number of individuals visited a certain area on our Web site, or that Y number of software licenses were ordered during a particular time period, but we would not disclose anything that could be used to identify those individuals. This aggregate information may also be shared with R&R Products's affiliates and independent dealers.
Our Commitment to Data Security
We maintain reasonable physical, electronic, and managerial procedures to protect Personal Information. When you place orders or access your account information, we usually offer the use of a secure server. The secure server software receives encrypted information through the Secure Sockets Layer (SSL) of your internet browser which encrypts the Personal Information you input before it is sent to us and seeks to prevent anyone else from reading it as the information travels from your computer to ours. If you are still concerned about placing an order online, please feel free to call a customer service representative at 1-800-528-3446 and place your order via phone or mail your order to:
R&R Products, Inc.
3334 E Milber St.
Tucson, Arizona 85714
R&R Products has no intention of collecting personal information from children at this site.
How You Can Access or Correct Your Information
If you are a registered user of the Web site, you can access and correct certain Personal Data that we collect online and maintain by clicking on "Your Account" and entering your username and password. For other questions related to updating or changing your account information, please send an e-mail to firstname.lastname@example.org. If any errors in your Personal Information cannot be corrected by accessing "Your Account", please contact us using the contact information below. You may also contact us using the information below to ask us to remove your Personal Information from our records, electronic or otherwise. However, we will need to maintain certain Personal Information about your product purchases in our records for purposes such as warranty and product information.
Usernames and Passwords
It is your responsibility to safeguard any username or password that you have received in connection with the Web site, and to notify us if you ever suspect that the security and confidentiality of such username or password has been compromised in any way. You are solely responsible for any use of this Web site via your username and password.
If Personal Information you have submitted through the Web site is no longer accurate, current, or complete, and you wish to update it, please send an email to email@example.com. We will usually be glad to update your information, but we reserve the right to use Personal Information obtained previously to verify your identity, to administer our warranty program, or to take other actions that we believe are appropriate.
Changes to the Policy
How to Contact Us
Should you have other questions or concerns about these privacy policies, please send an email to firstname.lastname@example.org or mail correspondence to R&R Products, Inc. 3334 E Milber St., Tucson, Arizona 85714.